Frequently Asked Questions
Everything you need to know about your football gear and orders.
How long does it take to process a custom helmet order?
Standard custom builds typically ship within 3-5 business days. If your order includes specialized painting or custom decals, please allow up to 10 business days for our team to ensure the highest quality finish.
What is your return policy on visor and facemask upgrades?
We offer a 30-day return policy for unused items in their original packaging. Please note that once a visor film has been removed or a facemask has been mounted and shows signs of wear, it is no longer eligible for return.
Do you offer international shipping for gear?
Yes, we ship worldwide! Shipping rates and delivery times are calculated at checkout based on your location and the weight of your package. Please be aware that international orders may be subject to local customs fees.
Are the helmets sold on Green Gridiron safe for field use?
We sell both field-use helmets and collectible display helmets. Each product description clearly indicates whether a helmet is 'Authentic' (on-field ready) or 'Replica' (for display only). Always consult a professional equipment manager before field use.
How do I ensure a facemask will fit my specific helmet model?
Facemask compatibility varies by helmet style and size. We provide a detailed compatibility guide on every product page. If you are still unsure, please contact our support team with your helmet model and size for assistance.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer financing options through Shop Pay Installments for larger gear upgrades.